1. Introduction
Welcome to Fanikisha Capital. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our microfinance management platform.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Apply for a loan or investment
- Make payments or transactions
- Contact our support team
This information may include:
- Full name and contact details (email, phone number, address)
- National identification documents
- Employment and financial information
- Next of kin details
- Bank account and M-Pesa transaction information
2.2 Automatic Information
When you use our services, we automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Device information and operating system
- Access times and referring website addresses
- Pages viewed and links clicked
3. How We Use Your Information
We use the information we collect to:
- Process and manage loan applications and disbursements
- Facilitate financial transactions and payments
- Verify your identity and prevent fraud
- Provide customer support and respond to inquiries
- Send you important updates about your account and services
- Conduct credit assessments and risk analysis
- Comply with legal and regulatory requirements
- Improve our services and develop new features
- Generate reports and analytics for business operations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With your consent: When you explicitly authorize us to share your information
- Service providers: With third-party vendors who perform services on our behalf (e.g., payment processors, SMS providers)
- Credit reference bureaus: For credit assessment and reporting purposes
- Legal requirements: When required by law, court order, or government regulations
- Business transfers: In connection with any merger, sale, or acquisition of all or part of our business
- Fraud prevention: To protect against fraud, security threats, or illegal activities
We do not sell your personal information to third parties.
5. M-Pesa and Payment Processing
We integrate with Safaricom's M-Pesa service to facilitate mobile payments. When you make payments through M-Pesa:
- Your M-Pesa transaction details are processed according to Safaricom's privacy policy
- We receive transaction confirmation data necessary to reconcile payments
- Your M-Pesa phone number and transaction history are stored securely
6. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Secure backup and disaster recovery procedures
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, regulatory, tax, or accounting requirements
- Maintain accurate financial records
- Resolve disputes and enforce our agreements
Loan and transaction records are typically retained for a minimum of seven years in accordance with financial regulations.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to legal obligations
- Objection: Object to certain processing of your information
- Portability: Request transfer of your information to another service provider
- Withdraw consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the details provided below.
9. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze usage patterns and improve our services
- Provide personalized content
You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.
10. Multi-Branch Operations
Our platform operates across multiple branches. Your information may be accessible to authorized staff at:
- Your designated branch for day-to-day operations
- Headquarters for reporting, oversight, and compliance purposes
All staff members are bound by confidentiality obligations and access is restricted based on role and necessity.
11. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for material changes)
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: [EMAIL_ADDRESS]
- Phone: [Your Contact Number]
- Address: [Your Physical Address]
15. Regulatory Compliance
We comply with applicable data protection laws and regulations, including:
- Kenya Data Protection Act, 2019
- Central Bank of Kenya regulations
- Financial sector data protection requirements